Welcome to Soul Story. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, browse our products, or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or shop on our website, we may collect the following information:

Personal Information

  • Full Name
  • Email Address
  • Mobile Number
  • Billing Address
  • Shipping Address
  • Order Details
  • Payment Information (processed securely by our payment partners)

Automatically Collected Information

We may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Pages Visited
  • Date & Time of Visit
  • Referral Source
  • Cookies and Usage Data

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Send order confirmations and shipping updates
  • Provide customer support
  • Improve our website and shopping experience
  • Detect and prevent fraud
  • Respond to your inquiries
  • Send promotional offers and newsletters (only if you subscribe)
  • Comply with legal obligations

3. Cookies

Our website uses cookies to enhance your browsing experience.

Cookies help us:

  • Remember your shopping cart
  • Save your preferences
  • Improve website performance
  • Analyze visitor traffic
  • Display relevant products and offers

You can disable cookies through your browser settings; however, some website features may not function properly.

4. Payment Information

Your payment security is important to us.

We do not store your credit card, debit card, UPI PIN, net banking credentials, or other sensitive payment information.

All payments are securely processed through trusted third-party payment gateways using encrypted connections.

5. Sharing of Information

We respect your privacy and do not sell, rent, or trade your personal information.

We may share your information only with trusted third-party service providers, including:

  • Payment Gateway Providers
  • Courier & Logistics Partners
  • Website Hosting Providers
  • Technical Support Providers
  • Government Authorities (when required by law)

These partners are authorized to use your information only for providing services on our behalf.

6. Shipping & Delivery

To deliver your orders, we may share your name, phone number, and shipping address with our courier partners.

This information is used solely for order fulfillment and delivery.

7. Marketing Communications

If you subscribe to our newsletter or promotional emails, we may send you:

  • New Product Launches
  • Festival Collections
  • Special Discounts
  • Exclusive Offers
  • Home Décor Inspiration

You may unsubscribe at any time using the unsubscribe link included in our emails.

8. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Although we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

9. Third-Party Services

Our website may use trusted third-party services such as:

  • Payment Gateways
  • Google Analytics
  • Facebook Pixel
  • Instagram Integration
  • WhatsApp Chat
  • Email Marketing Platforms
  • Courier Tracking Services

These services have their own privacy policies, and we encourage you to review them.

10. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your personal data
  • Withdraw consent for marketing communications
  • Request a copy of your stored information

To exercise these rights, please contact us.

11. Children’s Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

12. External Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Any changes will be posted on this page with an updated “Last Updated” date.

14. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

Soul Story

Email: support@soulstory.in

Phone: +91-XXXXXXXXXX

Address: Your Complete Business Address, India

Consent

By using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.